Welcome to Fenix (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

  1. Information We Collect

When you visit or interact with the Fenix website, we may collect the following types of information:

  1. Personal Information

You may voluntarily provide personal information, including:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely by third-party payment providers)
  1. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Referring URLs

This information helps us improve website performance and user experience.

  1. How We Use Your Information

We use your information to:

  • Process and fulfill orders for Fenix fursuit costumes
  • Communicate with you about your order, inquiries, or support requests
  • Improve our website, products, and services
  • Send promotional emails or updates (only if you opt in)
  • Prevent fraud and ensure website security
  1. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties, such as:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and analytics services

These third parties are required to keep your information secure and use it only for the services they provide to us.

  1. Cookies and Tracking Technologies

Fenix uses cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve user experience

You can choose to disable cookies through your browser settings, but some website features may not function properly.

  1. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of online transmission or storage is 100% secure.

  1. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

  1. Children’s Privacy

Fenix does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will remove it.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Brand Name: Fenix
Email: info@fenix.com
Website: https://fenix.com/